Services: Wireless DSL, NodePhone
Areas: SA
Start: Thu Aug 11 07:30:00 2016
End: Thu Aug 11 16:00:00 2016
Wireless DSL customers in following areas of (SA) may be unable to connect to the Internet during the maintenance window. Impacted customers will also be unable to access emails or use NodePhone services.
Pinnaroo,
Lameroo,
One Tree Hill,
Binnies Hill,
Coonalpyn,
Tintinara,
East Culburra,
Two Wells,
Taunta Downs,
Field,
Salt Creek,
Meningie,
Narrung,
Moonee Hills
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Planned Maintenance - SA
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Planned Maintenance - SA
Services: Business DSL, SOHO DSL, Wireless DSL, Home DSL, NodePhone
Areas: SA
Start: Thu Aug 18 07:30:00 2016
End: Thu Aug 18 14:30:00 2016
Wireless DSL customers in the Pinnaroo and Lameroo area may be disconnected from and unable to reconnect to the internet. Affected customers will be unable to access websites and check email. Please be aware NodePhone customers may be unable to place or receive calls.
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Freezone radio streams unavailable via website
Services: Radio Network
Areas: AU
Start: Tue Aug 9 10:00:00 2016
End: Thu Aug 11 10:30:00 2016
Customers will be unable to listen to Freezone radio streams via playback at http://freezone.internode.on.net/#/radio. Engineers are working to restore services as soon as possible.
UPDATE 11/08 10:55am CST
All radio streams are now available via the player on the website.
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Some BizPhone customers will be unable to make changes to their services.
Services: NodeMobile Voice, FibrePhone, Telephony - NodeLine, NodePhone
Areas: AU
Start: Fri Aug 12 15:22:00 2016
End: Fri Aug 12 17:00:00 2016
Some BizPhone customers will be unable to make changes to their services.
Customers will be presented with a log in error when trying to manage their BizPhone services.
Our Engineers are currently investigating the cause.
Update:
Engineers have restored the services.
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Some Off-Net customers in SA offline
Services: Home DSL, SOHO DSL, Business DSL
Areas: SA
Start: Thu Aug 18 22:30:00 2016
End: Fri Aug 19 05:30:00 2016
Some Off-Net broadband customers in SA will be disconnected and unable to re-connect during the outage window.
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Planned Maintenance - Internode Toolbox
Services: Online Tools
Areas: AU
Start: Wed Aug 17 21:00:00 2016
End: Thu Aug 18 00:45:00 2016
Internode engineers will be performing planned maintenance. Internode Toolbox will be unavailable during the maintenance window.
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Wireless DSL in Weetulta SA offline
Services: Wireless DSL
Areas: SA
Start: Wed Aug 17 21:06:00 2016
End: TBA
Please be aware that due to a power failure Wireless DSL customers in the area of Weetulta (SA) will be disconnected and unable to reconnect to the Internet.
We will continue to provide updates as they are received.
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Some Customers in Blackwood, SA Offline
Services: Home DSL, Business DSL, NodePhone
Areas: SA
Start: Sun Aug 21 19:50:00 2016
End: TBA
Some customers in Blackwood (SA) may be disconnected from and unable to reconnect to the internet. Affected customers will be unable to access websites and check email.
Please be aware that Nodephone customers may be unable to place or receive calls.
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Planned Maintenance - Nodemonitor
Services: Unlisted
Areas: AU
Start: Wed Aug 31 00:01:00 2016
End: Wed Aug 31 06:15:00 2016
Internode engineers will be performing planned maintenance. The Nodemonitor platform including alerting and statistics recording will be unavailable for up to 3 hours during the maintenance window.
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Planned Maintenance - SA
Services: NodePhone, Home DSL, Business DSL, Extreme SHDSL, SHDSL
Areas: SA
Start: Tue Aug 30 07:30:00 2016
End: Tue Aug 30 16:00:00 2016
Due to planned maintenance ADSL customers in Coonalpyn may be disconnected from and unable to reconnect to the internet. Affected customers will be unable to access websites and check email. Please be aware NodePhone customers may be unable to place or receive calls.
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Planned Maintenance - South Australia
Services: Home DSL, NodePhone, Business DSL
Areas: SA
Start: Tue Aug 30 02:45:00 2016
End: Tue Aug 30 06:15:00 2016
Engineers will be performing scheduled hardware upgrades. Some customers in South Australia may be disconnected from and unable to reconnect to the internet multiple times during the maintenance window. Affected customers will be unable to access websites and check email. Please be aware Netphone and Fibre Phone customers may be unable to place or receive calls.
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Planned Maintenance - SA
Services: Extreme SHDSL, Business DSL, Home DSL, NodePhone, Wireless DSL, SHDSL
Areas: SA
Start: Thu Sep 1 07:30:00 2016
End: Thu Sep 1 15:45:00 2016
Due to planned maintenance regional WiMax, Canopy and ADSL customers in Tintinara, East Culburra and Tawnta Downs may be disconnected from and unable to reconnect to the internet. Affected customers will be unable to access websites and check email. Please be aware Netphone customers may be unable to place or receive calls.
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Planned Maintenance - SA - Port Lincoln
Services: Home DSL, NodePhone, Extreme SHDSL, Business DSL
Areas: SA
Start: Wed Aug 31 23:00:00 2016
End: Thu Sep 1 01:00:00 2016
On-net ADSL customers in Port Lincoln (SA) may be disconnected from and unable to reconnect to the internet for up to 2 hours during the maintenance window. Affected customers will be unable to access websites and check email. Please be aware NodePhone customers may be unable to place or receive calls.
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Planned Maintenance - SA
Services: SHDSL, NodePhone, Home DSL, Business DSL, Extreme SHDSL, Wireless DSL
Areas: SA
Start: Fri Sep 2 07:30:00 2016
End: Fri Sep 2 16:00:00 2016
Due to planned maintenance regional WiMax, Canopy and ADSL customers in Moonee Hills, Narrung and Meningie may be disconnected from and unable to reconnect to the internet. Affected customers will be unable to access websites and check email. Please be aware Netphone customers may be unable to place or receive calls.
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internode.on.net intermittently unavailable
Services: Unlisted
Areas: AU
Start: Sat Aug 27 16:00:00 2016
End: Sat Aug 27 16:20:00 2016
Internode.on.net was intermittently unavailable. Customers may have faced timeouts while accessing Internode website.
Engineers have restored accessibility to the Internode website.
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Planned Maintenance - SA
Services: Extreme SHDSL, Business DSL, Home DSL, NodePhone, Wireless DSL, SHDSL
Areas: SA
Start: Tue Sep 6 07:30:00 2016
End: Tue Sep 6 16:00:00 2016
Due to planned maintenance regional WiMax, Canopy and ADSL customers in Binnies Hill, Pinnaroo, Lameroo, One Tree Hill, Binnies Hill, Coonalpyn, Tintinara, East Culburra, Two Wells, Taunta Downs, Field, Salt Creek, Meningie, Narrung, Moonee Hills may be disconnected from and unable to reconnect to the internet. Affected customers will be unable to access websites and check email. Please be aware NodePhone customers may be unable to place or receive calls.
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Some Off-Net Customers on Optus Infrastructure Offline
Services: Business DSL, Home DSL
Areas: SA
Start: Tue Aug 30 18:45:00 2016
End: TBA
Please be advised that some Off-Net ADSL customers on Optus infrastructure may be experiencing internet connectivity problems.
We have raised this issue with our network partner who are currently investigating.
There is no current ETR, however updates will be provided as soon as available.
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Mobile Voice usage not available.
Services: Online Tools
Areas: AU
Start: Tue Aug 30 09:42:00 2016
End: Tue Aug 30 13:15:00 2016
Some customers may not be able to check mobile voice usage by logging into My Internode. Customers may be getting errors while fetching usage.
Engineers are currently investigating.
UPDATE: 30/08/2016 13:15 ACST:
This issue is now resolved.
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Planned maintenace in Regional SA
Services: Radio Network, Wireless DSL
Areas: SA
Start: Tue Aug 30 08:30:00 2016
End: Tue Aug 30 16:00:00 2016
Due to planned maintenance by engineers, WiMax, Canopy and DSLAM customers in following areas
* Pinnaroo
* Lameroo
* One Tree Hill
* Binnies Hill
* Coonalpyn
* Tintinara
* East Culburra
* Two Wells
* Taunta Downs
* Field
* Salt Creek
* Meningie
* Narrung
* Moonee Hills
will be offline during the maintenance window.
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Inbound Support Calls Not Connecting.
Services: Internode Business Connect, NodeMobile Voice
Areas: AU
Start: Wed Aug 31 15:00:00 2016
End: Wed Aug 31 15:30:00 2016
Some customers may be experiencing issues calling the support line.
Engineers are currently investigating. There is no ETR.
UPDATE: 31/08/2016 03:30 ACDT:
Services have been restored and this issue is now closed.
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