Services: Home DSL, Business DSL, SOHO DSL
Areas: SA
Start: Tue Mar 1 17:38:00 2016
End: TBA
Some Broadband customers in Port Pirie in SA may be disconnected and unable to reconnect to the internet.
Engineers are investigating. No ETR at this stage and updates will be provided as they come to hand.
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Some Broadband Customers in Port Pirie (SA) Offline
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Internode Email issues
Services: SMTP, POP3, IMAP
Areas: AU
Start: Wed Mar 2 10:36:00 2016
End: TBA
Some customers may experience issues with internode mail services. Engineers are currently investigating, no ETR at this stage and updates will be provided as they come to hand.
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Customers unable to be unshaped and unsuspended
Services: All Services
Areas: AU
Start: Sat Mar 5 11:03:00 2016
End: Sat Mar 5 17:03:00 2016
Due to an issue with an internal system some customers will have issues being unshaped.
Technical staff are currently investigating the issue.
UPDATE: 05/03/2016 15:28 ACDT:
Technical staff are still continuing to investigate the problem.
UPDATE: 05/03/2016 19:33 ACDT:
Technical staff resolved the systems issue. Customer should now be unshaped and unsuspended. You may have to powercycle your modem or router.
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Outage in Peake, Moorlands and Tailem Bend (SA)
Services: Wireless DSL
Areas: SA
Start: Sun Mar 6 13:30:00 2016
End: TBA
Some wireless customers in Peake, Moorlands and Tailem Bend in SA are disconnected from and unable to reconnect to internet.
We have lost communication to network device. Engineers are investigating and more updates will be provided once available.
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Online Customer Webtools Unavailable
Services: Online Tools
Areas: AU
Start: Wed Mar 9 23:30:00 2016
End: Thu Mar 10 03:00:00 2016
The Internode Customer Webtools will be unavailable during the window above whilst maintenance is performed.
Affected Tools:
Enquire about the status of your account.
Payment of an Internode invoice.
Change method of invoice payment or delivery.
View your usage statistics.
Change DSLAM line profile (Extreme ADSL plans only).
Enable/disable network port filtering.
List your currently logged in session(s).
Mailbox Manager.
Purchase Data Blocks.
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FetchTV Some Channels Unavailable
Services: FetchTV
Areas: AU
Start: Fri Mar 11 10:07:00 2016
End: TBA
Audio and video for the following channels may be unavailable due to technical difficulties:
TV Hits - 101
BBC 1st 105
BBC UKTV - 106
Universal - 107
ScyFy - 109
Nat Geo Wild - 123
BBC Knowledge - 124
Food Network - 127
Our network partner is investigating, updates will be provided when available.
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Planned Maintenance - SA - On-Net
Services: Home DSL, Business DSL
Areas: SA
Start: Wed Apr 13 03:30:00 2016
End: Wed Apr 13 06:30:00 2016
Internode engineers will be performing planned maintenance on core network equipment. During this period, on-net customers in South Australia will experience several disconnections from the internet. Impacted customers will also be unable to access emails or use Netphone services.
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Camel Hill & Langhorne (SA) Fixed Wireless Offline
Services: Wireless DSL
Areas: SA
Start: Tue Apr 19 11:00:00 2016
End: TBA
Some customers in Camel Hill & Langhorne using our Fixed Wireless technology are offline.
Remote hands have been dispatched to investigate the issue.
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Planned outage in SA
Services: Extreme SHDSL
Areas: SA
Start: Thu Apr 28 00:00:00 2016
End: Thu Apr 28 05:30:00 2016
Due to planned maintenance works by engineers ESHDSL services in multiple areas in Brooklyn park, Brighton, Croydon, Elizabeth, Flinders, Glenelg, Gepps Cross, Glenunga, Hampstead, Lonsdale, Modbury, Mount Gambier, North Adelaide, Norwood, Paradise, Prospect, Port Adelaide, Salisbury, St Marys, ST Peters, Unley, Waymouth, Woodville and West Adelaide in SA will experience multiple brief instances of no data flow during the outage window.
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SHDSL Customers in St Peters (SA) Offline
Services: Extreme SHDSL
Areas: SA
Start: Thu Apr 28 05:00:00 2016
End: Thu Apr 28 07:00:00 2016
SHDSL Customers in St Peters (SA) are offline due to a hardware failure.
Our engineers are currently investigating and further updates will be provided once made available to us.
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Planned Maintenance - AUS - Email Delays
Services: Webmail, SMTP, POP3, IMAP
Areas: AU
Start: Thu May 12 23:30:00 2016
End: Fri May 13 04:00:00 2016
iiNet engineers will be performing planned maintenance to mail systems. During this period, Internode customers may notice delays in receiving email.
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Slow international speeds
Services: Home DSL, Business DSL, Extreme SHDSL, SOHO DSL, SHDSL
Areas: AU
Start: Sun May 22 00:30:00 2016
End: Sun May 22 06:00:00 2016
Due to planned maintenance by our network partner customers may experience slower than normal speeds when browsing international content.
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Some customers in SA may experience no data flow
Services: Home DSL, Business DSL, NodePhone
Areas: SA
Start: Wed May 18 00:57:00 2016
End: TBA
Please be aware some broadband customers in Southern Australia may experience slow speeds or no data flow. Affected customers may be unable to access websites and check email. Please be aware Nodephone customers may be unable to place or receive calls.
Engineers are currently investigating the issue.
Thanks
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Internode Nodemonitor Platform
Services: Unlisted
Areas: AU
Start: Sat May 21 02:01:00 2016
End: TBA
Internode's Nodemonitor platform is currently reporting a subset of services offline incorrectly. Engineers are aware of the issue and are currently investigating. Further updates will be provided as they come to hand.
UPDATE 13:00 ACST: Services are being progressively restored by engineers.
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ADSL/WDSL Outage - Yorke Peninsula/Port Augusta - SA
Services: Home DSL, Business DSL, Wireless DSL
Areas: SA
Start: Mon May 30 23:59:00 2016
End: Tue May 31 06:00:00 2016
Our network partner will be performing planned maintenance. On-net ADSL and WDSL customers in the following areas may be disconnected from the internet for up to 1 hour during this period:
Port Augusta
Ardrossan
Arthurton
Brentwood
Coonarie Hill
Edithburgh
Minlaton
Maitland
Mount Pleasant
Mount Rat
North Marion Bay
Yorketown
Pine Point
Port Clinton
Port Vincent
Port Victoria
Stansbury
Warooka
Weetulta
Yuruga
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Planned Maintenance - Tailem Bend - ADSL
Services: Home DSL, Business DSL
Areas: SA
Start: Wed Jun 1 05:00:00 2016
End: Wed Jun 1 06:45:00 2016
iiNet engineers will be performing planned maintenance. On-net ADSL customers in Tailem Bend may be disconnected from the internet for up to 5 minutes during this period.
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Planned Maintenance - (SA) Port Lincoln - ADSL
Services: Home DSL, Business DSL, SOHO DSL
Areas: SA
Start: Wed Jun 1 00:00:00 2016
End: Wed Jun 1 06:00:00 2016
Our Network Partner will be performing planned maintenance. On-net ADSL customers in Port Lincoln may be disconnected from the internet for up to 2 Hours during this period.
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Nodemonitor maintenance
Services: Unlisted
Areas: AU
Start: Wed Jun 8 00:00:00 2016
End: Wed Jun 8 01:15:00 2016
iiNet engineers will be increase resource allocation to the monitoring platform, during this time users may observe brief gaps in availability and inability to access the web console.
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Network Maintenance in South Australia
Services: Home DSL, Business DSL, SOHO DSL, Internode Business Connect
Areas: SA
Start: Fri Jun 10 00:00:00 2016
End: Fri Jun 10 03:00:00 2016
Broadband customers may be disconnected from and unable to reconnect to the internet. Affected customers will be unable to access websites and check email. Please be aware that Nodephone customers may be unable to place or receive calls.
Engineers will be performing maintenance on a Broadband network gateway device.
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Some Customers in Port Lincoln (SA) disconnected
Services: Home DSL, Business DSL
Areas: SA
Start: Fri Jun 3 00:01:00 2016
End: Fri Jun 3 06:46:00 2016
Some Broadband customers in Port Lincoln (SA) may be disconnected from and unable to reconnect to the internet.
Affected customers will be unable to access websites and check email. Please be aware Nodephone customers may be unable to place or receive calls.
UPDATE: 03/06/2016 02:30 ACST:
A fault has been lodged with our network partner who are investigating.
UPDATE: 03/06/2016 06:45 ACST:
Our network partner has confirmed issue is now resolved. Some customers may need to powercycle their equipment to reconnect.
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